Look, I get it. You signed up for Hims because that hair loss treatment or ED pills seemed like an easy solution. But now? Maybe the products aren't working like you hoped, or the cost is stacking up, or you just don't need it anymore. Whatever the reason, you want out before your next charge hits. You searched for how to cancel Hims subscription, and honestly? It's trickier than it should be. I went through it myself last year after my prescription refilled automatically when I thought I'd paused it. Felt like jumping through hoops. This guide cuts through the fluff and tells you exactly how to stop those charges for good.
Annoying Reality Check: Unlike some services where you click "cancel" in two seconds, Hims requires either navigating their specific account portal or jumping on a phone call. There's no magic "cancel now" button right in your face, which honestly feels intentional.
Your Two Actual Paths to Cancel Hims Subscription
Forget the complicated theories. You've got exactly two working methods to cancel your Hims subscription. Choose your fighter:
Method 1: Canceling Online (The DIY Route)
This is usually the fastest if you can find the somewhat hidden settings. Here’s the step-by-step I wish I had:
Step 1: Log into your Hims account. Go to forhims.com/login (or hers if applicable).
Step 2: Find "My Treatments." This is usually in the main menu or your account dashboard.
Step 3: Locate the active subscription plan you want to ditch. It'll show your product, next charge date, and amount.
Step 4: Look for "Manage Plan" or "Plan Settings." Click it.
Step 5: This is the crucial bit! Find the option labeled "Cancel Plan" or "Cancel Subscription." It might not be brightly colored. Sometimes it's text under other options.
Step 6: Brace for retention offers. Hims might offer discounts or pauses. Politely decline if you're set on leaving.
Step 7: Confirm the cancellation. GET CONFIRMATION! Demand an email or on-screen message. Screenshot this. Seriously.
Step 2: Find "My Treatments." This is usually in the main menu or your account dashboard.
Step 3: Locate the active subscription plan you want to ditch. It'll show your product, next charge date, and amount.
Step 4: Look for "Manage Plan" or "Plan Settings." Click it.
Step 5: This is the crucial bit! Find the option labeled "Cancel Plan" or "Cancel Subscription." It might not be brightly colored. Sometimes it's text under other options.
Step 6: Brace for retention offers. Hims might offer discounts or pauses. Politely decline if you're set on leaving.
Step 7: Confirm the cancellation. GET CONFIRMATION! Demand an email or on-screen message. Screenshot this. Seriously.
Method 2: Calling Customer Support (The Direct Route)
If the website feels like a maze, or your "Manage Plan" button suspiciously vanishes (happened to a buddy of mine), pick up the phone:
- Hims Cancellation Phone Number: 1-800-368-1038 (Their main support line)
- Hours: Monday-Friday, 6 AM - 6 PM PST | Saturday-Sunday, 6 AM - 5 PM PST
What to expect on the call:
- Be ready to verify your identity (name, email, maybe birthdate).
- Clearly state: "I want to cancel my subscription immediately and stop all future charges."
- Crucial: Ask for a cancellation confirmation number AND request an email confirmation. Don't hang up without both. Take the agent's name too. This saved me when a charge slipped through weeks later – I had proof.
| Method | Pros | Cons | Best For |
|---|---|---|---|
| Online Cancellation | Fast (if you find it), done anytime, no waiting | Settings can be buried, retention pop-ups, no immediate human confirmation | Tech-savvy users, simple cancellations |
| Phone Cancellation | Direct, get verbal confirmation, force immediate action | Hold times (varies), limited hours, need to speak to someone | Anyone struggling online, wants absolute proof, complex accounts |
My Personal Complaint: Why can't Hims make cancellation as simple as signup? The online path feels deliberately obscure sometimes. If you're feeling frustrated trying to locate "how to cancel Hims subscription" online, you're not alone. Calling often proves faster.
Critical Timing & Auto-Charge Traps
Missing their cutoff window is the #1 reason people get charged again. Here’s the brutal truth:
- Hims Processing Window: They typically process renewals 3-5 days BEFORE your stated billing date. Why? Logistics, they say. Feels predatory to me.
- The Hard Deadline: To be absolutely safe, cancel AT LEAST 7 BUSINESS DAYS before your next billing date. Found this out the hard way after a $85 charge.
- Calendar Hack: Open your calendar. Find your next billing date. Subtract 7 days. Set a reminder for THAT day to cancel. Do it immediately then.
| Your Next Billing Date | Absolute Latest Safe Cancellation Date |
|---|---|
| January 30th | January 23rd (or earlier!) |
| February 15th | February 8th |
| March 10th | March 3rd |
What Happens After You Cancel Hims Subscription?
Here’s the reality, based on my experience and digging through forums:
- Final Shipment: If you cancel mid-cycle, you usually still get the shipment already processed or in transit. You paid for it.
- Account Access: You can usually still log in to view past orders and download records for a period (like 6 months).
- Prescriptions: Any active prescriptions tied ONLY to your Hims subscription become void. Need ongoing meds? Transfer that prescription elsewhere before canceling! (More on that below).
- Future Charges STOP: This is the goal. If you canceled correctly and in time, no more automated charges.
Will You Get a Refund?
Manage expectations here. Hims' stance is generally:
- Unopened/Unused Shipments: You might get a refund if you refuse delivery or return unopened products quickly per their return policy (usually 30 days). Requires contacting support. Success varies wildly based on agent and reason.
- Partial Months: Forget it. They don't prorate subscription fees. If you cancel halfway through your billing cycle, you lose that half. Feels unfair, but that's the standard subscription model rip-off.
- Fraudulent Charges: Dispute immediately with your bank/credit card. Provide your cancellation proof.
Essential FAQs: Stuff People Actually Ask
Can I just pause instead of canceling Hims subscription?
Sometimes. Hims offers pauses (often called "skipping shipments") for typically 1-3 months, accessed under "Manage Plan." WARNING: Your billing date DOES NOT change. The pause ends, and they WILL charge you and ship unless you cancel before the billing date resumes. Don't confuse pausing with cancellation.
I canceled, but Hims charged me anyway! Now what?
Annoying, right? Happened to me. Act fast:
- Call Hims support IMMEDIATELY (1-800-368-1038). Demand a refund citing your prior cancellation proof (email, date, confirmation number).
- Refuse the shipment if possible (write "REFUSED" on package).
- If Hims refuses, file a chargeback with your credit card/bank. Provide them your cancellation evidence. Banks usually side with you if you have proof.
Can I cancel Hims through the app?
The app is streamlined for ordering, NOT cancelling. You'll usually find links directing you back to the main website portal to manage your subscription. It's easier to just use the website on a computer.
How do I transfer my prescription away from Hims?
This is vital if you need ongoing medication!
- Get Your Rx Details: Find the medication name, dosage, and prescribing doctor's name/number in your Hims account or shipment emails.
- Contact Your New Pharmacy: Call your local pharmacy (CVS, Walgreens, etc.) or new online provider (CostPlus, Roman, local compounder). Give them the Rx details and Hims doctor info.
- Authorize Transfer: They'll contact Hims to transfer the Rx. You might need to confirm with Hims support. Do this BEFORE canceling your Hims subscription! Once canceled, the prescribing doctor relationship ends.
Alternatives to Hims (& Why You Might Cancel)
Common reasons people search how to cancel Hims subscription include cost, effectiveness, or wanting more control. Here's a quick reality check on alternatives:
| Alternative | Potential Pros | Potential Cons |
|---|---|---|
| Local Doctor + Pharmacy | Insurance might cover meds/visit, face-to-face care, potentially lower med costs with insurance | Appointment hassle, potentially higher visit fees, might be less discreet |
| Other Online Providers (Roman, Keeps, Lemonaid) | Similar convenience, different pricing/branding, maybe better for your specific need | Same subscription trap risk, switching effort, quality/service varies |
| CostPlus Drugs / Mark Cuban's Pharmacy | Potential for MUCH lower cash prices on generics | Requires existing prescription (transfer needed), limited med selection |
| Stopping Treatment | No cost, no commitment | Condition may return/progress (especially true for hair loss) |
When I canceled Hims, I transferred my finasteride prescription to CostPlus. Price dropped from $30/month to $7.80. The transfer process took one slightly annoying phone call.
Key Takeaways & Action Plan
Let's boil down the cancel Hims subscription essentials:
- Method: Online (via account portal) or Phone (1-800-368-1038). Phone often provides clearer proof.
- Timing is EVERYTHING: Cancel >7 days BEFORE your billing date. Set reminders!
- Proof is Non-Negotiable: Demand email confirmation AND a cancellation number. Screenshot online confirmations.
- Prescriptions? Transfer them BEFORE canceling if you need ongoing meds.
- Refunds? Unlikely for partial months. Possible for unopened returns within policy. Fight unexpected charges.
Successfully stopping your Hims subscription comes down to knowing their semi-hidden process, timing it perfectly, and getting concrete proof. Don't assume one click does it. Be proactive, be persistent, and finally stop those unwanted charges. Good luck!